Please feel free to try on the t-shirts but take care to not get them dirty or transfer any strong smells onto them while doing so. We will be unable to process your refund/exchange in such cases and the returned t-shirts will be discarded.
We are happy to arrange a return pickup for you but please take care to hand over the t-shirts to our courier partner in a well-packed, sealed package. If the t-shirts are damaged during transit because of improper packing, we will not be able to process your refund/exchange and the returned t-shirts will be discarded.
Return pickup is available in most locations but is not guaranteed and depends on the availability of a reverse shipment service in your location.
If we are unable to arrange a pickup, we'll reach out to you over email and request you to ship the package yourself. In this case, the responsibility of the package reaching us safely lies with you.
Reverse shipment can be slow and it may take up to 2 weeks (but usually much less) for your package to reach us. Although we follow up with the courier to have it reach us sooner, this is something that we, unfortunately, do not have much control over.
We hand-check every single t-shirt that we send out, but in the unlikely event of a defect or a quality issue, we request you to share pictures of the same and return the t-shirts to us. We will be unable to process your refund/exchange without this.
If the t-shirts are returned due to a defect or a quality issue but the issue is not found during our inspection, we will be unable to process your refund/exchange and the t-shirts will be discarded.
Washing instructions are mentioned on a label attached on the inside of the t-shirts. Please follow these. We will be unable to process your refund/exchange in case the t-shirts are damaged due to improper washing.
For our Buy One Get One, Pack of 5, and Pack of 10 offers, we accept full returns and exchanges. We also accept partial exchanges on them but we do not accept partial returns.
We are unable to exchange your order more than once and we do not accept a return after an exchange has already been done. We also do not accept returns on 2 consecutive orders.
We do not refund courier charges for return shipments.
To cancel a confirmed order, we deduct 10% of the total order value and refund the balance amount. If you contact us to cancel an order, but change your mind, get the order delivered, and then return it, we'll deduct Rs. 200 plus 10% of the total order value and refund you the balance amount.
In case of suspicious transactions or if we find an error in your order, e.g. inconsistent sizes, incomplete address, or incorrect mobile number, we'll make every possible attempt to contact you to correct the error. But if we do not hear back from you within 7 days of us first contacting you, we'll have to, unfortunately, cancel your order. In this case, we'll deduct 10% of the total order value and refund you the balance amount.
If a confirmed order is undelivered and returned to us due to incorrect address or contact details, you have two options. First, if you'd like us to resend the order to you, we'll deduct Rs. 200 from the total order value and issue store credit for the balance amount, which you can use to place the order again. Or, second, if you don't want us to resend the order to you, we'll deduct Rs. 200 plus 10% of the total order value and refund you the balance amount.
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